General Terms

For Russia, shipping costs of any sort shall be met by the customer for any price or purchase.

For the items in the section OFFERS, shipping costs with destination to Spain (Iberian Peninsula, Balearics, Canaries, Ceuta and Melilla) shall be met by de www.encajesantiguos.es, provided that the total price of the shopping cart for the items in the said section is equal to or over 90 €. When the purchase price of items with this destination is lower than 90 €, shipping costs shall be met by the buyer or addressee.

For items in the section OFFERS, shipping costs with destination to Germany, Austria, Belgium, Danemark, France, Netherlands, Italy, Luxembourg, Poland, United Kingdom, Czech Republic, and Switzerland, shall be met bywww.encajesantiguos.es, provided that the total price of the shopping cart for items in the said section is equal to or over 125 €. When the purchase price of items with this destination is lower than 125 €, shipping costs shall be met by the buyer or addressee.

If a buyer or addressee would hire a means of transport other than the offered bywww.encajesantiguos.es, transport insurance, express delivery and other additional services to any destination, domestic or abroad, the buyer or addressee shall always met any expenses other than the normal ones. In all the cases, the express consent of the buyer or addressee shall be necessary.

7 - Availability of products

Items on sale offered by www.encajesantiguos.es are those showed in our website. Their nature makes each of them singular and exclusive, therefore its availability is unique.

8 - Payment

The means of payment to make your purchases atwww.encajesantiguos.es are:

8.1- Credit/debit card
www.encajesantiguos.es warrants you the utmost security and confidentiality when making your purchases at our online shop. The data in your credit/debit card are encrypted using the safety protocol SSL and passed directly on the respective financial entity, which either accepts or refuses the payment. The information communicated by the net offers a security level similar to the way of operating in a cash dispenser. www.encajesantiguos.es cannot neither know nor save the data in your card. Should the TPV inform of the refusal of the card, the order shall be automatically cancelled, and the customer shall be informed of the cancellation.

8.2 - Bank transfer
Bank transfers shall be made in currency Euro (€) to the following account:
Financial entity: Banco SANTANDER
Holder: Fernando López Sánchez
CCC: 0049 0245 11 2210033982
IBAN electronic format: ES3000490245112210033982
IBAN paper format: IBAN ES30 0049 0245 1122 1003 3982
BIC: BSCHESMM
When making the transfer, you have to record your full name and order number or reference in the field SENDER/ORDERER. You have 5 working days to make your transfer after having placed your order. The order shall not be considered effective until the respective deposit is confirmed. The period of delivery for the purchased products shall begin at that date, except for items which require export permit with destination to countries out the European Union, whose period of delivery begins at the date of the permit issue by the Ministry of Education, Culture and Sport.

8.3 - Paypal

9 - Methods and periods of delivery

The purchased products shall be sent to the remittance address provided by the user/buyer. The average periods of delivery from the reception of the payment inwww.encajesantiguos.es are usually between 4 and 7 working days for the Iberian Peninsula, and between 4 and 10 working days for the Balearics and the Canaries.

The customer must check the condition of the merchandise at the time of the delivery. In the event of their discovering any problem at the time of the delivery of their order, they must indicate it by writing in the transporter’s delivery note, and contact us via our e-mail address contacto@encajesantiguos.es d in the first 24 hours after the reception of the merchandise, attaching some photographic pictures of the problem. No return of the damaged item and no claim of missing item shall be accepted if the incidence has not been communicated in the established period.

10 - Information provided on the website

www.encajesantiguos.es does its utmost so that the data and information contained on our website is truthful and error-free. If any error should appear, we shall proceed to correct it as soon as possible.

www.encajesantiguos.es does not accept any responsibility for those website contents merely providing information. They may be incomplete or not updated, or not to be suitable for all the cases and applications. If the information provided about a product should tally with another product, the customer shall have the right to cancel his o her purchase without any cost for them.

All the contractual information appearing inwww.encajesantiguos.es shows itself in Spanish, English and French. The contact with customers and users shall be made in Spanish.

11 - Intellectual and industrial property

All the contents published in the shop and particularly the disegns, graphics, logos, buttons, as well the software, trade names, brands or industrial designs and any other sign which can be the object of industrial and commercial use, are subject to intellectual and industrial property rights of www.encajesantiguos.es or third parties, owners of these rights, who should have duly authorised their inclusion on the website. In no case a licence shall be understood to have been granted, or a relinquisment, transfer or total or partial cession of the aforesaid rights to have been made, or any right or expectation of right to have been granted, particularly the right to alter, exploit, reproduce, distribute or publicly communicate anything relating to the aforesaid contents without the prior and express authorisation in writing bywww.encajesantiguos.es or its owners.

12 - Hiperlinks

It is expressely forbidden, without our prior consent, to introduce hiperlinks for commercial purposes into web pages alien to www.encajesantiguos.es if these hiperlinks allow the access to our website. In any case, the existence of hiperlinks in websites alien to us shall not entail either the existence of any commercial relationships with the owner of the web page where the hiperlink is established or the acceptation by www.encajesantiguos.es of its contents or services.

www.encajesantiguos.es In the future,may on occasion provide with access to other web pages held by us of their interest. The aim of these links is only to make easier the search of resources that may be of interest for the users via Internet. Notwithstanding, the aforementioned pages do not belong to www.encajesantiguos.es, and this web do not check their contents, and because of that it shall not be responsible for them, for the working of the linked page or for the possible damages that could derive from the access to or use of them.

13 - Responsibility of www.encajesantiguos.es

www.encajesantiguos.es  is not responsible for the damages that may derive form interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operative working of this electronic system or in the users’ computer appliances. www.encajesantiguos.es reserves the right to cut off the access to the website and does not warrant that users either employ the website in accordance with the law, the present General Terms, morality, good manners generally accepted, and public order, or in a diligent and prudent way.

14 - Obligations of customers and users

The user, in general, undertakes to comply with the present General Terms as well as the special warnings or instructions of use contained in them or on the website, and to act always in accordance with the law, good manners, and requirements of good faith, using due diligence and refraining from using the website in any way that could prevent or damage its normal working, or the goods or rights of www.encajesantiguos.es, of its suppliers, the rest of users, or in general any third party. Both the access to the web and its use are forbidden to minors without the express consent of their parents or guardians. www.encajesantiguos.es shall not be responsible for the truthfulness and accuracy of the data provided by the user, and therefore it cannot check their age. The user, without it involving any restriction on the previous section, undertakes:

14.1- To provide truthful information in relation to the data asked for in the user’s register form or the order form, and to keep them updated.

14.2 - Not to introduce, store, or diffuse in the shop or from it any information or material which could be defamatory, insulting, obscene, threatening, xenophobe, or which may encourage violence, or racial, sexual, ideological or religious discrimination, or which in any way could infringe morality, public order, basic rights, public rights, honour, privacy or image of third parties, and in general current regulations.

14.3 - Not to introduce, store, or duffuse via the shop any program, data, virus, code, or any other electronic or physical device which could damage the website, any of its services, or any of the equipments, systems, or nets belonging to www.encajesantiguos.es, to another user, our suppliers or in general any third party.

14.4 - To diligently guard the “user name” and the password provided by www.encajesantiguos.es assuming the responsibility for the damages that may derive from their improper use.

14.5 - Not to perform advertising or commercial exploitation activities through the website, and not to use the its contents and informations relating to it either in order to send advertising or messages with any other commercial purposes, or in order to collect or store third parties’ personal data.

14.6 - Not to misrepresent your identity, or represent yourself as someone else, when using the website or any other of its services, including the use, in its case, of third parties’ passwords or access codes, or in any other way.

14.7 - Not to destroy, use for your own profit, put out of action, or damage the data, information, programs, or electronic o documents belonging to www.encajesantiguos.es, their suppliers or third parties.

14.8 - Not to introduce, store or diffuse through the shop either any content which may violate intellectual or industrial property rights or third parties’ business secrets, or in general any content of which you do not have the right, in accordance to law, to make it available to a third party. The customer undertakes to make possible the delivery of goods ordered by him by providing a delivery address where the order can be delivered in the usual hours for delivery of merchandise. Should the customer fail to fulfill this obligation, www.encajesantiguos.es shall have no liability for the delay or impossibility of delivering the order asked for by the customer.

15 - Right of withdrawal

You have the right to withdraw from your order in a term of 14 days with no need for justification. The withdrawal period shall expire in 14 natural days from the date when you, or a third party on behalf of you, acquired the material possession of the goods. If you are not satisfied, you can ask for the return of the purchase made at www.encajesantiguos.es always by sending an e-mail to contacto@encajesantiguos.es and explaining the ground for the return, the order number and invoice. Returns not previously communicated and accepted by us shall not be accepted. In order to exercise the right of withdrawal, you shall notify us your decision of withdrawing from the contract, with a messenger, to the following address: ENCAJES ANTIGUOS, Atención al Cliente, Fernando López Sánchez, Lagasca 36, 28001  Madrid, Spain, tel. + (00) 34.699.90.50.75, e-mail address contacto@encajesantiguos.es), by unequivocal statement (for instance, a letter sent by post or e-mail). You may use the withdrawal form that appears below, although its use is not compulsory (Withdrawal Form). Likewise, you have the option of filling in and e-mailing any other unequivocal statement via our website www.encajesantiguos.es. If you recur to this option, we shall, via e-mail and with no delay, communicate you the reception of the aforesaid withdrawal. For complying with the period of whitdrawal it shall be sufficient to have sent the communication relating to your exercising this right before the respective deadline. All the products that have been damaged, stained, badly manipulated, used, transformed, or damaged by natural fenomena, after the delivery by www.encajesantiguos.es and that are not in the same condition they show in our web, shall be excluded from the right to return and invalidated.

Consequences of withdrawal: in case of withdrawal on your part, we shall refund you the full amount you have paid for the item which has given cause for withdrawal, including shipping costs (except for extra expenses resulting from your electing a delivery method different from the least expensive normal delivery offered by us), without any undue delay and, in any case, in 14 days from the date when we are informed of your decision of withdrawing from the present contract. We proceed to make the aforesaid refund using the same means of payment used by you in the initial transaction, unless you have resolved expressely on the contrary; in any case you shall not incurre any expenses as a consequence of the refund. We may retain the refund until having received the goods, or until you have produced a proof of the return of them: as it happens first. You shall assume the direct cost of returning the goods.

16 - Applicable legislation. Subjection to jurisdiction The sales made at www.encajesantiguos.es are subject to

The sales made at www.encajesantiguos.es are subject to the Spanish law. If any conflict or disagreement should emerge in the interpretation or application of the present General Terms of contract, both parties, expressely relinquishing any other jurisdiction, shall subject to the courts in Madrid.

Last updating: 1 September 2015